Shipping policy
SHIPPING TIMELINE
ALL ORDERS ARE PROCESSED AND DISPATCHED FROM OUR FACILITY IN MALAPPURAM, KERALA, WITHIN 1-2 BUSINESS DAYS.
ONCE YOUR ORDER IS SHIPPED, THE ESTIMATED DELIVERY TIMELINE IS AS FOLLOWS:
- WITHIN KERALA: 1-4 BUSINESS DAYS
- METRO CITIES: 3-10 BUSINESS DAYS
- REST OF INDIA: 6-14 BUSINESS DAYS
DELIVERY PARTNERS: WE PARTNER WITH TRUSTED NATIONAL COURIER SERVICES LIKE DELHIVERY, BLUE DART, AND OTHERS TO ENSURE YOUR ORDER REACHES YOU SAFELY AND ON TIME.
ONCE YOUR ORDER IS DISPATCHED, YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WITH A TRACKING NUMBER AND A LINK TO MONITOR YOUR PACKAGE'S JOURNEY.
SHIPPING CHARGES
WE OFFER A FLAT SHIPPING FEE OF ₹ 60-102 DEPENDING ON THE LOCATION ON ALL PREPAID ORDERS ACROSS INDIA.
DELIVERY LOCATIONS
MIL & GRY SHIPS TO MOST PINCODES ACROSS INDIA. IF OUR COURIER PARTNERS DO NOT SERVICE YOUR SPECIFIC LOCATION, OUR TEAM WILL CONTACT YOU TO FIND AN ALTERNATIVE SOLUTION.
ORDER TRACKING
AFTER YOUR ORDER IS DISPATCHED, YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WHICH WILL INCLUDE YOUR TRACKING ID AND A LINK TO THE COURIER'S WEBSITE. YOU CAN USE THIS TO TRACK YOUR ORDER’S STATUS IN REAL-TIME UNTIL IT REACHES YOUR DOORSTEP.
DELAYS & EXCEPTIONS
WHILE WE STRIVE TO MEET OUR DELIVERY TIMELINES, PLEASE NOTE THAT UNFORESEEN CIRCUMSTANCES SUCH AS SEVERE WEATHER, REMOTE LOCATIONS, OR DELAYS FROM THE COURIER'S END ARE OUTSIDE OF OUR CONTROL. WE APPRECIATE YOUR PATIENCE AND UNDERSTANDING IN SUCH SITUATIONS.
INCORRECT SHIPPING INFORMATION
IT IS THE CUSTOMER'S RESPONSIBILITY TO ENSURE THAT THE SHIPPING ADDRESS AND CONTACT DETAILS ARE ENTERED CORRECTLY AT THE TIME OF CHECKOUT. MIL & GRY WILL NOT BE RESPONSIBLE FOR DELIVERY ISSUES OR LOSSES THAT ARISE FROM INCOMPLETE OR INCORRECT INFORMATION PROVIDED BY THE CUSTOMER.
NEED HELP?
FOR ANY QUESTIONS OR CONCERNS REGARDING YOUR ORDER'S SHIPPING, PLEASE DO NOT HESITATE TO CONTACT OUR CUSTOMER CARE TEAM.
- EMAIL: SUPPORT@MILNGRY.COM
- PHONE/WHATSAPP: 9633693007